Privacy Policy

1. Information We Collect

To provide you with our trekking and travel services, we may collect the following types of information:

• Personal Details: Name, email address, phone number, and physical address when you contact us or fill out a booking form.
• Travel & Identification Data: Passport copies, passport-sized photos, date of birth, and nationality. (Strictly required for issuing trekking permits, TIMS cards, and national park fees).
• Health & Dietary Information: Pre-existing medical conditions, emergency contact details, and dietary requirements to ensure your safety during treks.
• Technical Data: IP address, browser type, and basic analytics data when you browse our website to improve user experience.

2. How We Use Your Information

The information we collect is used in the following ways:

• To process your bookings, arrange domestic flights, and secure hotel reservations.
• To obtain necessary government permits (e.g., TIMS, ACAP, Sagarmatha National Park entry) on your behalf.
• To communicate with you regarding your trip itinerary, payments, and inquiries.
• To ensure your safety and well-being during high-altitude treks.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted entities when strictly necessary:

• Government Authorities: We must share passport details and photos with the Nepal Tourism Board and local authorities to acquire your trekking permits.
• Service Providers: Airlines, hotels, and our local guides receive only the information required to facilitate your trip.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Physical copies of passports or documents are safely destroyed or returned to you after the trek. Digital data is stored securely and accessed only by authorized personnel.

5. Cookies

Our website may use "cookies" to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

6. Your Consent & Rights

By using our site and booking our services, you consent to our privacy policy. You have the right to request access to the personal data we hold about you and ask for it to be corrected or deleted (except where we are required to retain it for legal or government auditing purposes).